Responsiveness
We are responsive and work actively to listen to what our customers want. We ask until we have understood, and we try to be clear in our communications.
In our daily work this means that we are actively trying to get feedback and suggestions for improvements from our customers, suppliers and employees.
Simplicity
If something can be done easier, it is our goal to do it.
We strive to make our products and work processes as simple as possible.
Speed
We strive to shorten the response time in all customer contacts such as mailing, technical support and service. As an organization, we strive to have a competitive advantage through rapid learning.
In our daily work this means that we try to be available whenever the customer needs us and that our stock of spare parts to be able to ship key components on very short notice.